Bell and Sons shipping policy and process is designed to help customers receive their orders quickly, safely and for the lowest price possible.
NATIONWIDE AND INTERNATIONAL DELIVERY
Bell and Sons ships to all registered U.S. Post Office commercial and residential addresses throughout the United States.
Shipments cannot be delivered to P.O. Boxes. In addition, some rural or military sites may not be accessible to our carriers. In these cases we will notify you and attempt to help arrange for you to pick-up the order at the carrier’s main terminal.
When an order becomes held at a terminal by the carrier due to an incorrect delivery address or contact information, we will make every effort to contact you to inform you of the situation and help arrange for you to pick-up the order. You will be responsible for any storage costs, redelivery charges or other fees that may result from holding the order at the terminal or that may result from any refusal by you to accept the order after it has been shipped.
We ship to all locations outside the U.S.A. that are serviced by UPS.
Due to our vast inventory of in-stock products, most orders are shipped from our warehouse located in Redford, MI no later than the following business day after payment is received. If your order is received early enough in the day, Bell and Sons will do their very best to ship your order the same day. However, all orders are subject to product availability and shipment according to our general shipping policies and procedures.
Depending upon your location and delivery requirements, we will coordinate the most economical option for expediting delivery. However, Bell and Sons cannot guarantee a Carrier’s delivery time.
We are not infallible and neither are our manufacturers and suppliers. Sometimes, we may be out-of-stock, or an item may be temporarily on-order or in-transit from our manufacturer. When this occurs, we will contact you to explain the situation to you, and obtain your instructions as whether to (a) ship a “partial shipment”, (b) back-order the out-of-stock item, (c) cancel the out-of-stock item, (d) hold the entire shipment and billing until the order can be filled, or (e) cancel the entire order.
If you should decide that you want a partial shipment sent to you, and you back-order the remainder, you will not be invoiced for the back-ordered item (including its individual shipping charges) until it is actually shipped to you.
Due to our vast inventory of in-stock products, most orders are shipped from our warehouse in Redford, MI no later than the following business day after the order is received. However, all shipments are subject to product availability and our general shipping policies and procedures.
· Small packages are normally shipped from our warehouse via UPS Ground, which, depending on your location, will normally be delivered in the United States between 1 to 5 business days following shipment, depending on your location.
· Larger and heavier products may be shipped directly from the vendor via Freight/Common Carrier, which will normally be delivered in the United States anywhere between 1 to 7 business days following shipment, depending on your location.
· For shipments outside the U.S.A., please contact us regarding the potential delivery time based on your location and the size of your order.
If you have a question regarding anticipated delivery times to your area (or if you’d like to expedite an emergency order) call Bell and Sons at 800-582-0301 and we’ll confirm your options with you. However, Bell and Sons cannot guarantee a carrier’s delivery time.
Whenever you desire to expedite an order, select the shipping option to expedite your shipment in the shipping drop-down field when placing your order. We will then coordinate your expedited shipping needs. Such shipments normally require additional UPS or Freight/Common Carrier Shipping Charges.
Expedited Delivery Options
Small Package Delivery Options
Small packages are normally shipped from our warehouse via UPS Ground and, depending on your location, will normally be delivered between 1 to 5 business days following shipment. Other options (available at additional UPS charges), may or may not be of value to you (depending on your location):
Expedited UPS Delivery Options
Anticipated Delivery Time From Distribution Center
Next Day (by 8:30 AM – available to most areas)
Next Day (by 10:30 AM – to most locations)
Next Day (by 2:00 PM)
1 to 2 Two Days (depending on location)
Freight/Common Carrier Delivery Options
Larger and heavier shipments are normally shipped directly from one of our manufacturer(s) via Freight/Common Carrier and, depending on your location, will normally be delivered anywhere between 1 to 7 business days following shipment. Other options (available at additional common carrier charges), may or may not be of value to you, depending on your location.
For shipments outside the U.S.A., please contact us regarding the options for expediting your shipment, based on your location and the size of your order.
Contact us if you
require Expedited Shipping!
Warehouse Store Pick-up
If you are located near our Redford, MI warehouse, you may wish to save shipping costs by picking up your order directly, rather than having it shipped to you.
Orders that you choose to pick up our location will be available for pick up 2 hours after the order is placed, provided all items are in-stock and both order and payment are received before 3:00pm (EST) Monday thru Friday. If your order is placed after 3:00pm (EST) Monday thru Thursday, it will be ready for pick up after 10:00am (EST) the following day. If it is placed after 3:00pm (EST) on Friday or anytime on Saturday or Sunday, it will be available for pick up after 10:00am (EST) Monday. Please provide your name and phone number to reach you if there are questions or concerns regarding your order. You will be asked to provide your credit card and ID when you pick up your order. Our store hours are Monday-Friday 8:30am-5:00pm (EST).
Please call us at 800-582-0301 for assistance or to answer questions regarding Warehouse Store Pick-Up.
Delivery to Multiple Addresses
Each order can have only one (1) “ship to” address. If you require multiple “ship to” addresses, you must place a separate order for each address.
PREPARING FOR SHIPMENT ARRIVAL
UPS (i.e. small package) shipments are normally easy to coordinate. However, larger and heavier Freight/Common Carrier shipments often require additional delivery considerations.
Make certain that you have sufficient and proper equipment and personnel to receive, sign for, and unload your shipment. Customers with loading docks will receive shipments there. If there is no loading dock, freight/common carrier shipments are delivered curbside or at the end of a driveway, and you are responsible for unloading and moving the shipment inside. Freight/Common Carrier drivers are not required to provide assistance in unloading your order from the truck. These shipments also require a signature at the time of delivery.
Special Handling Requests
If you require any additional services or handling from the common carrier (such as a “tailgate lift”, “prior delivery notification”, “date specific delivery”, “residential delivery”, etc.), such delivery assistance can be arranged with the common carrier in advance, and may require additional shipping charges.
If any other order requires special shipping or delivery assistance, please note such requests in the comments field when submitting your order or call us immediately during business hours at 800-582-0301 and we will help confirm and process your special handling requests (which may incur additional costs).
CHANGING OR CANCELLING ORDERS
If you need to change or cancel an order, contact us during our business hours as soon as possible at 800-582-0301. If the order has not already been shipped, we will stop the order and perform any changes and cancellations required to correct your order prior to shipping. If the item has already been shipped, please refer to our Return Policy for more information.
Bell and Sons has relationships with many of the best food service equipment and supply manufacturers in the industry, and we can often obtain products which are not featured on our Website, Catalog, or in our Warehouse Store. Such items are considered Special Orders and require personal assistance to identify your specific requirements, confirm availability, and coordinate your purchase and shipment from the manufacturer.
Special Orders must be paid for at the time of placing your order with the manufacturer, and if shipped directly to you from the manufacturer, may have shipping charges different than those for a similar item carried and shipped to you from our warehouse. Although we will make every effort to ensure that you receive your special order from the manufacturer at the earliest possible date, Bell and Sons does not ensure the timely delivery of Special Order items.
Contact us at 800-582-0301 for help with Special Orders.
LOST, DAMAGED, AND INCORRECT ITEMS
If shipment is not received as anticipated, contact Bell and Sons at 800-582-0301 and we will help you locate and obtain the lost shipment, or will assist you in replacing the items shipped if they have been lost by the freight carrier.
Damaged, Missing, or Incorrect Products
To insure that your order is received complete and undamaged (and properly documented for filing any required claims with the carrier) please adhere to the following order check-in procedure when you receive each shipment from us:
· Inspect the entire shipment for visible damage prior to accepting the shipment and note any visible damage onto the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the carton and note any large dents or tears onto your Bell and Sons invoice.
· Verify the number of packages delivered against the invoice provided by Bell and Sons, and note any difference.
· Unpack your order immediately and inspect for hidden or concealed damage or missing items, even if you do not plan on using the items right away.
· Should any damage be discovered, retain the shipping carton and any inner packaging, immediately request inspection from the carrier, and document with a written request to the carrier for inspection. (Important: Hidden or concealed damage must be reported and inspection requested within five days of delivery.)
· Contact Bell and Sons at 800-582-0301 to report the situation and obtain assistance in replacing the damaged, missing, or incorrectly shipped products.
· Bell and Sons will replace any item sent to you in error, received defective, or received damaged in shipping and will arrange for the return shipping to our warehouse of such items (assuming that the order check-in procedure and reporting outlined above has been reasonably followed).
If you change your mind for any reason, Bell and Sons will help you return for refund or exchange any unused product - as long as it's still in the original condition as sold to you. Call us at 800-582-0301 to obtain a RMA (Return Authorization Number) and clearly mark the package with this item.
Your full original merchandise purchase price will be refunded if the following conditions are met:
You will be responsible
for both the original shipping charges as well as return shipping charges,
unless your item arrived damaged, defective, or incorrect. You can avoid return
shipping charges by delivering the items in person to our Warehouse if you
are a local customer.
Return the unused product
in its original packaging and with all accessories, components, and paperwork
· Special ordered or custom-made products (i.e. products not normally carried in our inventory) are subject to the manufacturer's return policies, and may not be approved for return.
DAMAGED, DEFECTIVE, or INCORRECT ITEMS:
If any part of your order is damaged, defective, or incorrect, please call Bell and Sons at 800-582-0301 and we will help you quickly obtain a suitable replacement. If return of the item(s) is required, we will arrange pick-up with the carrier with no charge for return shipping.
If your product should breakdown within the timeframe of your manufacturer warranty, you should call Bell and Sons at 800-582-0301 and we will help you resolve your warranty and any required service, return, or replacement with the manufacturer.