Bell and Sons shipping
policy and process is designed to help customers receive their orders quickly,
safely and for the lowest price possible.
NATIONWIDE AND INTERNATIONAL
DELIVERY
Nationwide Delivery
Bell and Sons ships to
all registered U.S. Post Office commercial and residential addresses throughout
the United States.
Shipments cannot be
delivered to P.O. Boxes. In addition, some rural or military sites may not be
accessible to our carriers. In these cases we will notify you and attempt to
help arrange for you to pick-up the order at the carrier’s main terminal.
When an order becomes
held at a terminal by the carrier due to an incorrect delivery address or
contact information, we will make every effort to contact you to inform you of
the situation and help arrange for you to pick-up the order. You will be
responsible for any storage costs, redelivery charges or other fees that may
result from holding the order at the terminal or that may result from any
refusal by you to accept the order after it has been shipped.
International Delivery
We ship to all
locations outside the U.S.A. that are serviced by UPS.
IMMEDIATE SHIPMENT
Immediate Shipping
Due to our vast
inventory of in-stock products, most orders are shipped from our warehouse
located in Redford, MI no later than the following business day after payment
is received. If your order is
received early enough in the day, Bell and Sons will do their very best to ship
your order the same day. However, all orders are subject to product
availability and shipment according to our general shipping policies and
procedures.
Depending upon your
location and delivery requirements, we will coordinate the most economical
option for expediting delivery. However, Bell and Sons cannot guarantee a
Carrier’s delivery time.
Back-Orders
We are not infallible
and neither are our manufacturers and suppliers. Sometimes, we may be
out-of-stock, or an item may be temporarily on-order or in-transit from our
manufacturer. When this occurs, we will contact you to explain the situation to
you, and obtain your instructions as whether to (a) ship a “partial shipment”,
(b) back-order the out-of-stock item, (c) cancel the out-of-stock item, (d)
hold the entire shipment and billing until the order can be filled, or (e)
cancel the entire order.
If you should decide
that you want a partial shipment sent to you, and you back-order the remainder,
you will not be invoiced for the back-ordered item (including its individual
shipping charges) until it is actually shipped to you.
DELIVERY OPTIONS
Delivery Guarantees
Due to our vast
inventory of in-stock products, most orders are shipped from our warehouse in
Redford, MI no later than the following business day after the order is
received. However, all shipments are subject to product availability and our
general shipping policies and procedures.
·
Small packages are
normally shipped from our warehouse via UPS Ground, which, depending on your
location, will normally be delivered in the United States between 1 to 5 business days
following shipment, depending on your
location.
·
Larger and heavier products
may be shipped directly from the vendor via Freight/Common Carrier, which will
normally be delivered in the United States anywhere between 1 to 7 business days
following shipment, depending on your
location.
·
For shipments outside
the U.S.A., please contact us regarding the potential delivery time based on your
location and the size of your order.
If you have a question
regarding anticipated delivery times to your area (or if you’d like to expedite
an emergency order) call Bell and Sons at 800-582-0301 and we’ll confirm your
options with you. However, Bell and Sons cannot guarantee a carrier’s delivery
time.
Expediting Delivery
Whenever you desire to
expedite an order, select the shipping option to expedite your shipment in the
shipping drop-down field when placing your order. We will then coordinate your
expedited shipping needs. Such shipments normally require additional UPS or
Freight/Common Carrier Shipping Charges.
Expedited Delivery
Options
Small Package Delivery
Options
Small packages are normally shipped from our warehouse via UPS Ground
and, depending on your location, will normally be delivered between 1 to 5
business days following shipment. Other options (available at additional UPS
charges), may or may not be of value to you (depending on your location):
|
Expedited UPS
Delivery Options |
Anticipated Delivery
Time From Distribution Center |
|
First Overnight |
Next Day (by 8:30 AM
– available to most areas) |
|
Priority Overnight |
Next Day (by 10:30
AM – to most locations) |
|
FedEx Standard |
Next Day (by 2:00
PM) |
|
FedEx 2-Day |
1 to 2 Two Days
(depending on location) |
Freight/Common Carrier
Delivery Options
Larger and heavier shipments are normally
shipped directly from one of our manufacturer(s) via Freight/Common Carrier
and, depending on your location, will normally be delivered anywhere between 1
to 7 business days following shipment. Other options (available at additional
common carrier charges), may or may not be of value to you, depending on your
location.
For shipments outside the U.S.A., please
contact us regarding the options for expediting your shipment, based on your
location and the size of your order.
Contact us if you
require Expedited Shipping!
1-800-582-0301
Warehouse Store Pick-up
If you are located
near our Redford, MI warehouse, you may wish to save shipping costs by picking
up your order directly, rather than having it shipped to you.
Orders that you choose to pick up our location will be
available for pick up 2 hours after the order is placed, provided all items are in-stock and both order and payment are received
before 3:00pm (EST) Monday thru Friday. If your order is placed after 3:00pm
(EST) Monday thru Thursday, it will be ready for pick up after 10:00am (EST)
the following day. If it is placed after 3:00pm (EST) on Friday or anytime on
Saturday or Sunday, it will be available for pick up after 10:00am (EST)
Monday. Please provide your name and phone number to reach you if there are questions
or concerns regarding your order. You will be asked to provide your
credit card and ID when you pick up your order. Our store hours are
Monday-Friday 8:30am-5:00pm (EST).
Please call us at
800-582-0301 for assistance or to answer questions regarding Warehouse Store
Pick-Up.
Delivery to Multiple Addresses
Each order can have
only one (1) “ship to” address. If you require multiple “ship to” addresses,
you must place a separate order for each address.
PREPARING FOR SHIPMENT
ARRIVAL
UPS (i.e. small
package) shipments are normally easy to coordinate. However, larger and heavier
Freight/Common Carrier shipments often require additional delivery
considerations.
Make certain that you
have sufficient and proper equipment and personnel to receive, sign for, and
unload your shipment. Customers with loading docks will receive shipments
there. If there is no loading dock, freight/common carrier shipments are
delivered curbside or at the end of a driveway, and you are responsible for
unloading and moving the shipment inside. Freight/Common Carrier drivers are
not required to provide assistance in unloading your order from the truck.
These shipments also require a signature at the time of delivery.
Special Handling Requests
If you require any
additional services or handling from the common carrier (such as a “tailgate
lift”, “prior delivery notification”, “date specific delivery”, “residential
delivery”, etc.), such delivery assistance can be arranged with the common
carrier in advance, and may require additional shipping charges.
If any other order
requires special shipping or delivery assistance, please note such requests in
the comments field
when submitting your order or call us immediately during business hours at 800-582-0301
and we will help confirm and process your special handling requests (which may
incur additional costs).
CHANGING OR CANCELLING
ORDERS
If you need to change
or cancel an order, contact us during our business hours as soon as possible at
800-582-0301. If the order has not already been shipped, we will stop the order
and perform any changes and cancellations required to correct your order prior
to shipping. If the item has already been shipped, please refer to our Return Policy for more information.
SPECIAL ORDERS
Bell and Sons has
relationships with many of the best food service equipment and supply
manufacturers in the industry, and we can often obtain products which are not
featured on our Website, Catalog, or in our Warehouse Store. Such items are
considered Special Orders and require personal assistance to identify your
specific requirements, confirm availability, and coordinate your purchase and
shipment from the manufacturer.
Special Orders must be
paid for at the time of placing your order with the manufacturer, and if
shipped directly to you from the manufacturer, may have shipping charges
different than those for a similar item carried and shipped to you from our warehouse.
Although we will make every effort to ensure that you receive your special
order from the manufacturer at the earliest possible date, Bell and Sons does
not ensure the timely delivery of Special Order items.
Contact us at
800-582-0301 for help with Special Orders.
LOST, DAMAGED, AND INCORRECT
ITEMS
Lost Shipments
If shipment is not
received as anticipated, contact Bell and Sons at 800-582-0301 and we will help
you locate and obtain the lost shipment, or will assist you in replacing the
items shipped if they have been lost by the freight carrier.
Damaged, Missing, or Incorrect Products
To insure that your
order is received complete and undamaged (and properly documented for filing
any required claims with the carrier) please adhere to the following order
check-in procedure when you receive each shipment from us:
· Inspect the entire shipment for visible damage
prior to accepting the shipment and note any visible damage onto the delivery ticket/bill of lading
before the delivery person leaves. For packages left at your doorstep, inspect
the exterior of the carton and note any large dents or tears onto your Bell and
Sons invoice.
· Verify the number of packages delivered
against the invoice
provided by Bell and Sons, and note any difference.
· Unpack your order immediately and inspect for
hidden or concealed damage or missing items, even if you do not plan on using
the items right away.
· Should any damage be discovered, retain the
shipping carton and any inner packaging, immediately request inspection from
the carrier, and document with a written request to the carrier for inspection.
(Important: Hidden or concealed damage must be reported and inspection
requested within five days of delivery.)
· Contact Bell and Sons at 800-582-0301 to
report the situation and obtain assistance in replacing the damaged, missing,
or incorrectly shipped products.
· Bell
and Sons will replace any item sent to you in error, received defective, or
received damaged in shipping and will arrange for the return shipping to our
warehouse of such items (assuming that
the order check-in procedure and reporting outlined above has been reasonably
followed).
Your full original merchandise purchase price will be refunded
if the following conditions are met:
·
You will be responsible
for both the original shipping charges as well as return shipping charges,
unless your item arrived damaged, defective, or incorrect. You can avoid return
shipping charges by delivering the items in person to our Warehouse if you
are a local customer.
·
Return the unused product
in its original packaging and with all accessories, components, and paperwork
included.
·
Special ordered or custom-made products (i.e. products not normally
carried in our inventory) are subject to the manufacturer's return policies,
and may not be approved for return.
DAMAGED, DEFECTIVE, or INCORRECT ITEMS:
MANUFACTURER WARRANTY: